Because of you how this program has got better or worse?

This question is asking you how your involvement has impacted the program, so prepare properly by considering an instance where your actions have positively or negatively affected the project or program you have been a part of. The interviewer wants to understand your influence, your role in achieving the program's goals, and your ability to improve processes. They are interested in:

1. Concrete examples from your past experience.
2. Specific actions you took and why.
3. The outcome of those actions or how they affected the program.

When answering, remember to focus on scenarios where you had a positive impact on the program. If the impact was negative, explain how you learned from it and how it lead to overall improvement.

In my previous role as a Project Manager, I felt that the program's progress was slowing down due to a lack of clear communication among team members. I took the initiative to implement weekly meetings and regular status updates. This helped everyone understand their roles and responsibilities better and made sure everyone was aligned to the goal of the project. As a result, our team became more productive and we noticed a 20% decrease in missed deadlines over a span of three months. Therefore, due to my involvement, the program actually improved.

In my previous job, I was responsible for improving a software application as a Senior Developer. The software used to crash frequently and this was causing a lot of frustration among the users. I decided to overhaul the existing error-reporting mechanisms and put in place a significantly better exception handling system. This led to a 50% reduction in software crashes, creating a much smoother user experience and contributing to an increase in overall user satisfaction. Hence, my involvement led to a better functioning of the program.