Tell me about a time you had a conflict with someone. How did you resolve it and what did you learn?
Question Explain
The interviewer is attempting to understand your conflict resolution skills and interpersonal dynamics by asking you this question. Conflicts are inevitable in any workplace, and how they are managed can drastically impact the team and the goals of the project.
To respond to this question appropriately, follow the given steps:
-
Describe a specific instance when you had a conflict with someone. Make sure to pick an instance that ended positively.
-
Detail the actions that you took to resolve the conflict. Show the steps you took highlighting your problem-solving and interpersonal skills.
-
Finally, Discuss what you learned from the experience and how that learning has helped you in other situations.
Remember, the focus should not necessarily be on the conflict itself, but rather how you resolved it and the lessons you learned.
Answer Example 1
In my previous position as a team lead, there was a time when two of my team members had a difference in opinions on how to execute a project. The conflict was delaying our progress, and it was vital to resolve it quickly.
I decided to intervene and facilitate a solution-oriented discussion between them. We jointly created a pros and cons list for each approach, and after a deep discussion, they mutually agreed on a mixed approach which was more innovative and time-efficient.
The experience taught me that conflicts, if handled effectively, can lead to better ideas and improvements in project outcomes. Since then, I have always encouraged healthy debates within my team and practiced open communication.
Answer Example 2
I remember a significant conflict that arose during a project with a fellow coworker. We had different views on the methodology to be adopted on a crucial part of the project. The other party was highly experienced, and it seemed difficult to convince him about my perspective.
However, instead of pushing my point aggressively, I chose to give him a detailed explanation and the advantages it could bring to our project. I also inquired about his reservations about my proposal.
As a result, he began to understand my perspective, and I learned about his concerns. By compromising on both ends and integrating the best elements from both perspectives, we came up with a better solution.
This encounter taught me the importance of active listening and communication in resolving disagreements. It also highlighted how different approaches can lead to a more comprehensive and improved solution."
More Questions
- Explain multithreading.
- Design Instagram.
- How would you handle negative user feedback about YouTube, and how might you address it with the engineering team?
- You're the PM for Facebook Reactions. Reactions are up 20% but comments are down 10%. What would you do?
- Explain the differences between linear and logistic regression.