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How will you approach your stakeholders when you will not be able to deliver the feature in next 6 months?

DifficultybehavioralAsked at ADP

Question Explain

This question is assessing your ability to manage and communicate expectations, particularly when facing challenges or delays. It's also about your problem-solving skills, professional integrity and commitment to transparency. It evaluates your stakeholder management capabilities, your understanding of how to manage disappointment and possible pushbacks.

When answering, you should address the following key points:

  1. Open and clear communication – Your strategy should demonstrate honesty and transparency.
  2. Stakeholder management – How you consider the impact on different stakeholders and tailor your message accordingly.
  3. Problem-solving – Show how you intend to mitigate the situation and propose an alternative solution.
  4. Future Prevention – Elaborate your plan or actions that are implemented to avoid such situation in the future.

Answer Example 1

Upon realizing that we will not be able to deliver the feature within the next 6 months, my first step would be to identify the cause of the delay, whether it's due to a technical challenge, lack of resources or a change in strategy. Once, I have all relevant information, I will gather the project team to evaluate the situation and brainstorm possible solutions or alternatives that we can offer to stakeholders.

Then, I would prepare to communicate this change to the stakeholders. The honesty is crucial at this stage. I would explain the reasons behind the delay, our proposed solutions, and how we plan to minimize the impact of this delay on the project overall. I would also be open to feedback and work collaboratively to create an agreed upon action plan.

Moving forward, I would ensure regular updates are communicated to all stakeholders to keep them informed of our progress. Lastly, I would take this as an opportunity to evaluate our processes and find ways to prevent similar delays from happening in the future.

Answer Example 2

In such a scenario, the first step would be to analyze the reasons causing the delay – is it a technical problem or due to resourcing, or has the project scope increased beyond initial estimation? After understanding the crux of the matter, I would discuss with my team to prepare an alternate solution or a workaround.

Subsequently, I would schedule a meeting with all key stakeholders. During the meeting, I would clearly communicate the challenge, our proposed workaround, potential implications, and a revised timeline for project completion. It’s vital to ensure transparency and maintain trust within the team.

Finally, to avert such instances in the future, I would work on risk mitigation strategies, such as refined project estimation techniques or a more thorough risk assessment at the project's inception."

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