Tell me about a time that you’ve automated a piece of your job.
Question Explain
This question is aimed at understanding your tech-savviness and ingenuity in finding more efficient ways to do your job duties. Additionally, it also tests your problem-solving capabilities as well as proactive approach in enhancing productivity and efficiency at work. When answering this, make sure to clearly articulate the following:
- The issue that you were facing or the reason why you felt the task needed automation.
- The process by which you automated the task.
- How implementing the automation affected your job, such as the level of efficiency attained, and the time and resources saved.
Remember to keep your answer brief and specific.
Answer Example 1
In my previous role as a Marketing Analyst, I was handling a large amount of data that needed regular updating and reporting. The task was monotonous and took a significant amount of time. With my intermediate knowledge of Python, I decided to write a simple script to automate the process of data collection, cleaning, and eventually, the generation of reports that were previously done manually. This greatly increased my efficiency, allowing me to provide real-time data updates. Additionally, with the time saved, I was able to focus on more strategic, higher impact work like data interpretation and providing insights to the team.
Answer Example 2
I’ve automated a significant aspect of my work when I was working as a Customer Service Rep at a technology company. We received numerous customer queries daily to which we had to respond via email. I realized this was a time-consuming and repetitive process. Therefore, I suggested using a Customer Relationship Management (CRM) software that has the capability of generating automated responses to frequently asked questions. I worked with the tech team to integrate this and we managed to reduce our response time by 70% and improve our customer satisfaction scores. I was later appreciated by the company for this initiative and the impact it had on our customer service metrics.
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