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Critique Amazon.

Difficultyproduct designAsked at Amazon

Question Explain

This question is asking you to critically analyze Amazon from a product design standpoint. To answer this question effectively, you should have a clear understanding of Amazon’s products and services, its user interfaces, and customer experience. You need to highlight both positive aspects and areas for improvement. Stick to facts and make sure your criticisms are constructive. Reflect upon your personal experiences if applicable and combine it with a broad viewpoint to show a deep understanding.

Answer Example 1

In my opinion, Amazon provides a great example of efficient and user-friendly product design. They constantly make efforts to improve user experience, demonstrated by features like the "one-click ordering" which is revolutionary, providing ease and efficiency. The search function is also very effective, with a large variety of filters available to narrow down the search results.

However, there is room for improvement. The product description pages appear cluttered with information of various kinds all at once, perhaps there could be a more streamlined way to display these details. The mobile app user interface also needs refining. It seems to be missing the simplicity and ease of navigation that the desktop version offers. Better consistency across platforms would help achieve a consistent user experience.

Answer Example 2

Based on my experiences using Amazon, I appreciate its vast catalogue and convenience, its intuitive product recommendations, and its easy, secure checkout process. The reviews and ratings system is quite helpful in evaluating product quality before making a purchase.

On the other hand, the product detail page can be overwhelming for new users - it could benefit from a more minimalist design, with the option to 'Show more details' for those who want them. Additionally, while it's convenient to have many third-party sellers on one platform, it sometimes creates a confusing mix of pricing and shipping options, which can be a deterrent for potential buyers. A more streamlined process for comparing offerings from different sellers could be beneficial.

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