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how do you measure success of a project

behavioralAsked at Amazon, Google

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This question aims to understand how you evaluate the success of a project. It is essentially asking how you monitor and assess the progress and results of a project against the set goals and objectives. To answer this question, you need to discuss the key performance indicators you track during a project to ensure it is on course. You have to highlight both quantitative and qualitative measures you consider. These may include completion of project within timeframe, staying within the budget, achieving the intended purpose of the project, client satisfaction, team satisfaction, etc.

Answer Example 1

In my role as a project manager, the first metric of success is whether the project was completed on time and within budget. I regularly monitor our progress against the timeline and budget, making any adjustments necessary to stay on course. However, the success of a project isn't just about hitting these milestones. It is equally important that the project achieves its intended outcomes. So, I also closely track critical performance indicators related to these outcomes. For example, if the project is to implement a new software system, one measure of success would be the increased efficiency or reduced errors in the tasks the software is intended to enhance. Finally, I also consider feedback from stakeholders and team members. Their satisfaction with the project process and result is a significant measure of the project's success.

Answer Example 2

As a project manager, I measure the success of a project on several key scales. Firstly, whether the project was delivered on time is absolutely critical. Delays can lead to increased costs and stakeholder dissatisfaction. Secondly, the project must stay within its budget, for fiscal responsibility is vital for maintaining trust with stakeholders. Beyond these quantifiable metrics, qualitative measures also play a vital role. For example, the level of satisfaction amongst project team members, as well as the project's impact on employee morale, is an important measure of success. It doesn't matter if a project is delivered on time and within budget if it negatively affects the team's morale or results in high turnover. And lastly, the feedback from the project's end-users or beneficiaries, whether they are internal or external stakeholders, is of great importance. Their satisfaction level can help evaluate whether the project truly achieved its goal and delivered value.

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