How would you handle a situation where you disagreed with a superior's decision at work?
Question Explain
The interviewer asks this question to test how you manage conflict in a professional setting, particularly when it involves a higher-up. They want to know whether you would act respectfully, professionally, and constructively even when you're in disagreement. To answer this question efficiently, follow these key points:
- Express respect for authority: Always portray a respect for the hierarchy while remaining confident in your own perspective.
- Showcase your communication skills: Detail how you'd communicate your points effectively, yet politely.
- Demonstrate a problem-solving attitude: Explain that you focus on the common goal or the company's best interest. This often requires a balance of conviction and flexibility.
- Highlight your diplomatic skills and professionalism: Mention the importance of a calm, composed and cordial demeanor while dealing with disagreements.
Answer Example 1
If I were in a situation where I disagreed with a superior's decision, first and foremost, I would ensure that I fully understood their perspective. If after understanding their viewpoint and considering all aspects, I still believed that their decision might not be the best course of action, I would request a private meeting with them. In this meeting, I would calmly and professionally present my alternative perspective. I firmly believe in supporting my viewpoint with facts and logical reasoning, so I would equip myself with all necessary data and examples to logically explain my standpoint. However, at the end of the day, I would respect their final decision and the hierarchy of the company.
Answer Example 2
If I disagreed with a decision made by a superior, I would first analyze the situation from their perspective to ensure that I am not missing any important context or information that led to their decision. If I continue to see potential flaws or disadvantages, I would communicate my concerns in a positive and constructive manner, making sure to use facts and evidence to back up my point of view. But, regardless of the outcome, I understand the importance of maintaining harmony in the team. So, even if the decision didn't ultimately go my way, I would choose to respectfully accept it, while learning from the process and the feedback received. After all, there’s always something to learn from every situation.